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Forum Discussion

Q9999's avatar
Q9999
New member | Level 2
2 years ago

Where are the byte counts?

  I'm new to Dropbox (or rather returning after 7 years).  I'm told I have maxed out my storage at 2 gigs.   I am trying to find out how I've done that, but the interface only lists a few files -- ...
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    There should be a file or folder on your account that is taking up the quota. By calculating the folder sizes, you'll be able to determine where the space is being taken up on your account.

Q9999's avatar
Q9999
New member | Level 2

Thanks, Jay, but the page that you linked to only shows me the total gigs used, which I already know. I do not see files listed with individual sizes.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Did you try the steps in the second link I provided?

  • Q9999's avatar
    Q9999
    New member | Level 2
    2 years ago

    No, sorry. I just tried the link.  I'll try the steps and let you know.

    • Q9999's avatar
      Q9999
      New member | Level 2
      2 years ago

      Thanks, I now can see the file sizes.

       

      The only issue now is that the total storage used seems to add up to about 1 gig, yet I'm told I've reached 2 gig.

       

       

      • Q9999's avatar
        Q9999
        New member | Level 2
        2 years ago

        And a majority of the 1 gig seems to be an instructional PDF from Dropbox.

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