We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mord0r85's avatar
Mord0r85
Explorer | Level 3
2 years ago

No more space on my Dropbox, but Dropbox backup is empty

Hello,

Dropbox has backed up some folders on my pc, saturating my dropbox space.
I deleted these files on Dropbox backup, turned off the backup of folders through the desktop app but Dropbox keeps backing up from these folders and warns me that there is no more space.
Tips?
Thanks in advance

Dropbox Backup
Error Messages
Storage space
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Mord0r85, sorry to hear you're having issues with this.


    Can you please confirm that you've followed these steps to disable the Dropbox Backup feature? 

     

    Also, did you delete your backed up files or folders from this page?

     

    Any additional information is more than welcome!

    • Mord0r85's avatar
      Mord0r85
      Explorer | Level 3
      2 years ago

      Hello Walter,

      I've deactivated backup unplugging my Dropbox account, then I've deleted my backup, in fact this page is empty.

      I've tried to delete cache files using this guide, but the problem still remain.

      Thanks for your help

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry for jumping in, Mord0r85. 

         

        In this case, can you send over a few more details on what happens exactly when adding new files to your main computer folders (Desktop/Downloads/Documents)? 

         

        Are these folders showing within your local Dropbox folder perhaps? Any screenshots you can provide are also welcome.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!