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Mord0r85's avatar
Mord0r85
Explorer | Level 3
2 years ago

No more space on my Dropbox, but Dropbox backup is empty

Hello, Dropbox has backed up some folders on my pc, saturating my dropbox space. I deleted these files on Dropbox backup, turned off the backup of folders through the desktop app but Dropbox keeps ...
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Mord0r85's avatar
Mord0r85
Explorer | Level 3

Hello Walter,

I've deactivated backup unplugging my Dropbox account, then I've deleted my backup, in fact this page is empty.

I've tried to delete cache files using this guide, but the problem still remain.

Thanks for your help

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry for jumping in, Mord0r85. 

 

In this case, can you send over a few more details on what happens exactly when adding new files to your main computer folders (Desktop/Downloads/Documents)? 

 

Are these folders showing within your local Dropbox folder perhaps? Any screenshots you can provide are also welcome.

  • Mord0r85's avatar
    Mord0r85
    Explorer | Level 3
    2 years ago

     

    Hello Nancy,

    backup functions are disactivated by preferences, but Dropbox still continue uploading backup from main computer folders (in screenshot you can see an uploading from Desktop about a link file of a recent app).

    PC main folders (Desktop/Downloads/Documents) aren't inside Dropbox local (and online) folder.

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Mord0r85, when you disabled the computer backup feature, which option did you choose? Was it to keep your files on your computer, or keep them in Dropbox?

      • Mord0r85's avatar
        Mord0r85
        Explorer | Level 3
        2 years ago

        Hello Jay,

        I've unplugged my Drobbox account, because at first time I've used the Dropbox app keeping files on PC, but the app remained on loading for about one hour without any result

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