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Mord0r85's avatar
Mord0r85
Explorer | Level 3
2 years ago

No more space on my Dropbox, but Dropbox backup is empty

Hello, Dropbox has backed up some folders on my pc, saturating my dropbox space. I deleted these files on Dropbox backup, turned off the backup of folders through the desktop app but Dropbox keeps ...
Dropbox Backup
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Mord0r85, sorry to hear you're having issues with this.


Can you please confirm that you've followed these steps to disable the Dropbox Backup feature? 

 

Also, did you delete your backed up files or folders from this page?

 

Any additional information is more than welcome!

  • Mord0r85's avatar
    Mord0r85
    Explorer | Level 3
    2 years ago

    Hello Walter,

    I've deactivated backup unplugging my Dropbox account, then I've deleted my backup, in fact this page is empty.

    I've tried to delete cache files using this guide, but the problem still remain.

    Thanks for your help

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry for jumping in, Mord0r85. 

       

      In this case, can you send over a few more details on what happens exactly when adding new files to your main computer folders (Desktop/Downloads/Documents)? 

       

      Are these folders showing within your local Dropbox folder perhaps? Any screenshots you can provide are also welcome.

      • Mord0r85's avatar
        Mord0r85
        Explorer | Level 3
        2 years ago

         

        Hello Nancy,

        backup functions are disactivated by preferences, but Dropbox still continue uploading backup from main computer folders (in screenshot you can see an uploading from Desktop about a link file of a recent app).

        PC main folders (Desktop/Downloads/Documents) aren't inside Dropbox local (and online) folder.

         

         

         

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