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Forum Discussion
Incorrect out of space error message about available space when I try to add content to my account.
I've recently started getting a "You're out of storage. To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbox. I've got the free 2gig account and all indicators (both through Windows explorer and my account on Dropbox) - show that I'm only taking up 378.7 meg of storage. I just double-checked my backups and I have none (neither visible nor hidden/deleted).
I can still save the file 467k .pdf locally and then upload it to my Db through explorer without issue, so I can confirm that I truly do have enough room.
Any thoughts?
Jay,
Thanks for the quick response. They can be any size really (usually on the smaller .pdf/.docx size and type), but the file that prompted me to post after throwing the dialog box up was a 467k .pdf.
-Mike
- Jay
Dropbox Staff
Could you clarify how you're copying files directly to your Dropbox account via the browser? Are you adding shared links to your account?
I received a link to join a shared Dropbox drive. But I get an error that says "I'm out of storage" even though I have 750Mb of storage left and the files I am joining to access are only 4Mb. Is this a bug with Dropbox, or are they finding every angle now to prompt upgrades for more storage... even if it's just for 4Mb? Something is either broken or shady with Dropbox here
Not sure if this is a new Dropbox bug or if their marketing team selling storage upgrades is getting super aggressive ... or both.
My Basic account has a 4.25Gb storage limit due to extensions over the original 2Gb allotted due to recruiting fellow Dropbox users. Of that, I am currently using 3.42Gb -- so I should have over 750Mb available.
Yet when I get a link to join a Dropbox share that consists of a mere 4Mb of files, Dropbox throws an error in my face saying I can't do that because I don't have enough space. My only option is to click towards upgrade my space, and for my account it shows a big red bar saying I'm using 3.42Gb out of 2Gb allotted.
What gives, Dropbox? Are you enforcing double standards on my account?
- Mark
Super User II
If you are getting that message the folder does not have just 4mb in it.
What does www.dropbox.com/account/plan show you as to how much space you have?
Does the error screen show how much more space you need?
This is exactly the same issue I am experiencing. Being asked to join a folder, which ironically is empty, but DropBox asking me to upgrade even though I have almost 10GB available of the 21.88GB I have through referrals. Like you it seems to only recognise the 2GB given with the DropBox Basic Account.
According to the Subscriptions page on my profile, I'm using 2.2 GB of 10.88 GB (see screenshot below)
I have the free basic plan but have additional disk space from free allotments for different things in the past.
I'm trying to join a folder that is 1GB in size and am seeing the error "You're out of storage".
Can someone check my account so I can use the disk space?
- Jay
Hi mediagirlnm, thanks for bringing this to our attention.
Are you certain that you're trying to join the folder from this account?
Could you attach a screenshot showing the error you're getting, while hiding the name of the folder?
This will help me to assist further!
Yes, I am certain. I only have one account and that is the one I'm logged into and from which I posted the screenshot of the diskspace availability.
Here is a screenshot of the error I'm seeing when clicking on the "Join folder" button:
I can't join a shared folder. I have almost 1GB of space available and the shared folder is 80MB. Says my storage is full.
A project setup by an outside company needs me and a bunch of other collaborators to upload files to a shared Dropbox. We were each shared our own folder that we need to "join" to upload our files (~10 mb). I have 0 out of 3 GB used, however, I cannot join the folder. Is there any way to upload files if I'm not a paying subscriber?
- Rich
ary_11111 wrote:
I have 0 out of 3 GB used, however, I cannot join the folder. Is there any way to upload files if I'm not a paying subscriber?
Is there already data in the folder that exceeds 3GB? If so, you won't be able to join the folder because it has more data than your account can hold.
If you won't need to access the files after you upload them, ask the company to send you a File Request instead.
The folder has 3 documents taking up 1.6 mb and I have 3 GB available. I also tried making a new account with 2 GB available but each time it says I need to expand my storage.
