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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
2 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
zlig's avatar
zlig
Explorer | Level 4
2 years ago

This is exactly the same issue I am experiencing. Being asked to join a folder, which ironically is empty, but DropBox asking me to upgrade even though I have almost 10GB available of the 21.88GB I have through referrals. Like you it seems to only recognise the 2GB given with the DropBox Basic Account.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey zlig, can you send us a screenshot of the prompt you're getting to upgrade as well?

    • zlig's avatar
      zlig
      Explorer | Level 4
      2 years ago

      Sure screenshot attached. Thank you.

      For the record I was able to create the folder myself and share with my colleagues.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, zlig!

         

        Can we actually send you an email, so we can look into this internally?

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