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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
2 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
swag's avatar
swag
Explorer | Level 3

I received a link to join a shared Dropbox drive. But I get an error that says "I'm out of storage" even though I have 750Mb of storage left and the files I am joining to access are only 4Mb. Is this a bug with Dropbox, or are they finding every angle now to prompt upgrades for more storage... even if it's just for 4Mb? Something is either broken or shady with Dropbox here

swag's avatar
swag
Explorer | Level 3
2 years ago

Not sure if this is a new Dropbox bug or if their marketing team selling storage upgrades is getting super aggressive ... or both.

 

My Basic account has a 4.25Gb storage limit due to extensions over the original 2Gb allotted due to recruiting fellow Dropbox users. Of that, I am currently using 3.42Gb -- so I should have over 750Mb available.

 

Yet when I get a link to join a Dropbox share that consists of a mere 4Mb of files, Dropbox throws an error in my face saying I can't do that because I don't have enough space. My only option is to click towards upgrade my space, and for my account it shows a big red bar saying I'm using 3.42Gb out of 2Gb allotted.

 

What gives, Dropbox? Are you enforcing double standards on my account?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If you are getting that message the folder does not have just 4mb in it. 

     

    What does www.dropbox.com/account/plan show you as to how much space you have?

     

    Does the error screen show how much more space you need? 

    • swag's avatar
      swag
      Explorer | Level 3
      2 years ago

      It says 3.4Gb of 4.25, as I said. I took a screenshot below.

       

      Just FYI, I'm not a Dropbox newb either. I've used this account for over 15 years, including previous shares. I downloaded the shared join link request and the files were 4Mb.

       

      This is completely new brain dead behavior I've first observed from Dropbox for the first time in over 15 years.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Welcome to the Community, swag! I hope you’re doing well. 

         

        To check this further, can you please send me a screenshot of the error message you keep receiving, as well as one more showing the actual size of the folder you’re trying to join? 

         

        Let me know when you’re ready.

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