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User231's avatar
User231
New member | Level 2
3 years ago

I wasn't able to redeem the Lenovo promotion

I got lenovo laptop last month. I logged to dropbox app from it and I didnt gifted by 100 gb even i was the first user, why??
Quota
Storage space
  • maher1982's avatar
    maher1982
    3 years ago
    Due to Lenovo official website:
    The Offer is not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is not available, restricted by law, or subject to tax.

    So maybe u log in from one of those countries.
Vialb2's avatar
Vialb2
Explorer | Level 3

Hi, same boat here. Unable to redeem the same offer with my new Lenovo and unable to find how to reach out to customer service about it. I am in the USA, so not in the previously mentioned countries where the promotion does not apply.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Vialb2, how are you today?

 

I just sent you an email about this. Respond back to me, and we'll take it from there.

 

Thanks!

  • Vialb21's avatar
    Vialb21
    Explorer | Level 3
    2 years ago

    Hi Megan,

    Just replied to your email. Thanks for reaching out.

  • gpharm's avatar
    gpharm
    New member | Level 2
    2 years ago

    Can you help me too, Megan? I tried to do all the dropbox and lenovo requirements but I am still not seeing my promotion. Thanks

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey gpharm, sorry to hear you're having issues with this.

       

      Would it be OK if we send you an email to look further into this internally? 

       

      Let us know and we'll use the email address that's connected to your profile here, on our Community. 

      • gpharm's avatar
        gpharm
        New member | Level 2
        2 years ago
        Yeah absolutely.

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