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User231's avatar
User231
New member | Level 2
3 years ago

I wasn't able to redeem the Lenovo promotion

I got lenovo laptop last month. I logged to dropbox app from it and I didnt gifted by 100 gb even i was the first user, why??
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Storage space
  • maher1982's avatar
    maher1982
    3 years ago
    Due to Lenovo official website:
    The Offer is not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is not available, restricted by law, or subject to tax.

    So maybe u log in from one of those countries.
maher1982's avatar
maher1982
Icon for Super User rankSuper User
Due to Lenovo official website:
The Offer is not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is not available, restricted by law, or subject to tax.

So maybe u log in from one of those countries.
Vialb2's avatar
Vialb2
Explorer | Level 3
2 years ago

Hi, same boat here. Unable to redeem the same offer with my new Lenovo and unable to find how to reach out to customer service about it. I am in the USA, so not in the previously mentioned countries where the promotion does not apply.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Vialb2, how are you today?

     

    I just sent you an email about this. Respond back to me, and we'll take it from there.

     

    Thanks!

    • Vialb21's avatar
      Vialb21
      Explorer | Level 3
      2 years ago

      Hi Megan,

      Just replied to your email. Thanks for reaching out.

    • gpharm's avatar
      gpharm
      New member | Level 2
      2 years ago

      Can you help me too, Megan? I tried to do all the dropbox and lenovo requirements but I am still not seeing my promotion. Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey gpharm, sorry to hear you're having issues with this.

         

        Would it be OK if we send you an email to look further into this internally? 

         

        Let us know and we'll use the email address that's connected to your profile here, on our Community. 

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