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leeann_seifert's avatar
leeann_seifert
New member | Level 2
2 months ago

I‘m on a family plan but Dropbox still asks me to upgrade my plan because I don’t have enough space

I‘m on a paid family plan (shared from by my parents) and now i can’t sync a few of my new files with the family storage, dropbox then tells me to upgrade my plan because i‘m out of storage space whi...
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Dropbox Family
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
leeann_seifert wrote:
I‘m on a paid family plan (shared from by my parents) and now i can’t sync a few of my new files with the family storage, dropbox then tells me to upgrade my plan because i‘m out of storage space ...

Did they actually invite you to be a member of the family account, or did they just share a folder with you? If all they did was share a folder, then you aren't a member of the family plan and the shared folder takes up space in your account.

 

Check your Plan page and see what plan it says you're on. I'm betting it says Basic. You need to make sure they've added you as a member of the family plan.

 

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