We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

yoshimitzu's avatar
yoshimitzu
New member | Level 2
8 months ago

App stops syncing because of the quota have been reached, but I'm underquota

Today I transferred a large folder into our company's account on Dropbox. This led to exceeding the 5TB plan, causing the Dropbox app to stop functioning. Consequently, I deleted a significant amount of unnecessary data from the company's Dropbox. However, the app continues to indicate (for many hours now) that the storage limit has been exceeded and refuses synchronization, which has been extremely frustrating for me today. I'm starting to feel like they're intentionally trying to lure us into an upgrade. I've already tried several restarts, cleared the Dropbox cache, etc. Does anyone have any ideas on how to resolve this? In the Browser i see that only 3,66 TB is used, but the App keeps on telling me that i use 5,1 TB.

Desktop
Error Messages
Quota
Storage space
Sync
  • Jay's avatar
    Jay
    8 months ago

    Glad to hear you were able to resolve this issue. 

     

    If you have any further queries, feel free to message back.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi yoshimitzu, thanks for bringing this to our attention.

     

    Since you mentioned a 5 TB plan, it sounds like you're on a Dropbox Business team. Although you might have 3.66 TB of quota, the total team might have more.

     

    Could you check this page to see what the overall quota is for the team?

     

    This will help me to assist further!

    • yoshimitzu's avatar
      yoshimitzu
      New member | Level 2
      8 months ago

      On this page it says "5,1 TB out of 5 TB" are being used. Though, when i check https://www.dropbox.com/team/admin/members i can see that the rest of our team only uses 438 GB in their private folders. So in total we only use around 4,1TB (3,66TB + 0,44) out of 5TB right now. It must be a Dropbox problem and I want to give you some more context: One big folder has been moved away from our Dropbox system yesterday containing a few hundred GB. I removed our ownership completely, made sure it is not shared with us anymore and i also deleted the team member and the license of the person who was originally hosting this folder, as he is actually not working for the company anymore. Could this maybe still cause this trouble? I really need to get this to working quickly and i really don't want to upgrade.

      • yoshimitzu's avatar
        yoshimitzu
        New member | Level 2
        8 months ago

        Same address, same account. Just 2 hours of deleting files from shared team folders in between....

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!