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Forum Discussion

yoshimitzu's avatar
yoshimitzu
New member | Level 2
8 months ago

App stops syncing because of the quota have been reached, but I'm underquota

Today I transferred a large folder into our company's account on Dropbox. This led to exceeding the 5TB plan, causing the Dropbox app to stop functioning. Consequently, I deleted a significant amount...
Desktop
Error Messages
Quota
Storage space
Sync
  • Jay's avatar
    Jay
    8 months ago

    Glad to hear you were able to resolve this issue. 

     

    If you have any further queries, feel free to message back.

yoshimitzu's avatar
yoshimitzu
New member | Level 2

Finally found a solution by asking someone to not share a 200GB folder with us anymore. Immediately after that the Business account is "free" and we have 1TB free space. So there was definitely something odd happening here.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Glad to hear you were able to resolve this issue. 

 

If you have any further queries, feel free to message back.

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