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lesleydd's avatar
lesleydd
Helpful | Level 6
3 years ago

Windows not syncing with ereader, phone, or tablet

I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ...
Desktop
Dropbox Plus
Mobile
Sync
  • lesleydd's avatar
    lesleydd
    3 years ago

    It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey lesleydd, thanks for the clarification on this.

 

Can you maybe send us a screenshot of the desktop app's exact status as shown in your taskbar at the moment?

 

Is it still stuck at the same number of files?

lesleydd's avatar
lesleydd
Helpful | Level 6
3 years ago

It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Glad to hear it's sorted now, Lesley. Thanks for keeping us in the loop too!

     

    Take care and see you around the Community! 

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