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Forum Discussion

lesleydd's avatar
lesleydd
Helpful | Level 6
3 years ago

Windows not syncing with ereader, phone, or tablet

I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ...
Desktop
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  • lesleydd's avatar
    lesleydd
    3 years ago

    It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi lesleydd, thanks for bringing this to our attention.

 

Are the files that you've synced from the Windows machine appear on the Dropbox site? Do the files in Explorer have a green tick on them?

 

What is the current status of the app when you hover over it in the system tray?

 

This will help me to assist further!

lesleydd's avatar
lesleydd
Helpful | Level 6
3 years ago

Today (11/5), I've got Dropbox status in the system tray. Today-Yesterday-Last 7 Days.  Everything I added from my Android tablet on 11/4 and 5 are showing. At the bottom it says updating 6 files - that would be the ones I added in Windows on 11/4.  It seems stuck in updating mode.  What do you suggest?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey lesleydd, just wanted to check in with you, and ask if the app is still uploading these files, or if it's now showing as 'up to date'?

    • lesleydd's avatar
      lesleydd
      Helpful | Level 6
      3 years ago

      As of 11/7 before 11am, the Dropbox system tray says

       

      Uploading six files (the same 6 files as before)

      Downloading Thirteen files (I added 13 epubs via my Android tablet between yesterday and today - visible on my other linked devices already)

       

      None of the six epubs I loaded to Dropbox in Windows a few days ago are visible on any of my other linked devices. 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey lesleydd, sorry to jump in here.

         

        If you click on that small Dropbox icon in your system tray, then on your initials/profile pic and then on "view sync issues", do you see anything related to those files?

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