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Forum Discussion
Why do shared files count against my space use???
Why are files shared with me counted against my space usage? Is this data counted twice? If someone who is sharing files with me is paying for this space, why should I have to pay as well just to acc...
dualice wrote:
Why are files shared with me counted against my space usage?
Because the files exist in your account.
When you have access to a shared folder, you're not accessing someone else's folder. You're accessing your own COPY of the folder within your account, and you need to have enough space available to hold that folder.
If you just need to view or download files that someone else is sharing with you, ask them to send you a shared link instead. A shared link is a view-only method of sharing and you don't even need a Dropbox account to access it.
I am trying to share a folder with someone so that they can securely share documents with me but they keep getting the notice 'you are over your 2GB allowance' and then giving the option to pay to upgrade.
The other user does not use dropbox personally so has nothing in their account and I have tried to create a shared folder on 2 different dropbox accounts with the same result. The first account is using around 15% of the 2Tb limit, and the other has 20mb used of a 2Gb limit.
My understanding is that even if the other user was using dropbox as the shared folder sits on my dropbox account it counts towards my limit and not the other persons.
I have shared folders with many other people without this issue so that they can securely provide files to me (mainly pdf files of business related paperwork) without this issue.
I believe that this user is trying to populate the shared folder on their phone from the app rather than logging in on a laptop via the web browser?
Any help greatly appreciated!!
- Rich
Super User II
JamesK1981 wrote:
My understanding is that even if the other user was using dropbox as the shared folder sits on my dropbox account it counts towards my limit and not the other persons.
That's not correct. As they receive a copy of the folder in their account, it takes up space in their account. They need to have enough available space in their account to hold the folder and anything added to it.
https://help.dropbox.com/storage-space/storage-space
I have shared folders with many other people without this issue ...Then those people have accounts with enough space available for the shared folder.
I believe that this user is trying to populate the shared folder on their phone from the app rather than logging in on a laptop via the web browser?How they are populating the folder wouldn't matter. The limit is based on their account, not the method used.
If you only need them to send files to you, and they won't have a need to access those files after they send them, consider using a File Request instead. The sender doesn't even need a Dropbox account.
Considering that this shared folder is their only use of dropbox and only contains 2mb of data it is hard to see how the 2gb limit has been exceeded
- Rich
JamesK1981 wrote:
Considering that this shared folder is their only use of dropbox and only contains 2mb of data it is hard to see how the 2gb limit has been exceeded
Either the folder is more than 2GB or they have other data in their account taking up space. They can check their actual usage on their Plan page, where is shows a breakdown of their data (regular, shared, backups, etc.).
