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Forum Discussion
What does it mean when there's a red X on a file icon rather than a green tick?
A red X on a file or folder indicates a problem with that file or folder. A red X on the Dropbox icon could mean the same, or something else entirely. You need to hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see what Dropbox is reporting.
The Bad Files Check page is currently down. Dropbox is aware and working on the issue. There is no ETA at this time.
I just had that happen and I noticed the enclosing folder, which had the red x, had an emoji smiley face in the name. I edited the folder name and removed the smiley face and it switched from a red x to a blue syncing icon and eventually to a green check. Same with all of the files and folders within.
Do you have any special characters in the offending file or folder name?
- Rich
Super User II
rob877 wrote:
Do you have any special characters in the offending file or folder name?
Illegal characters is a common cause of that, as is a files that's in use or locked by another process. For illegal characters, you can use the Bad Files Check to list all files in your account that may have a problem syncing.
I have received a red X on our drop box folder.
I cannot find any file with bad characters. This occured immediately after a major Drop Box update that took some time to sync on my computers. However my main computer still has a red X and others do not.
This link will not load either:
- Rich
A red X on a file or folder indicates a problem with that file or folder. A red X on the Dropbox icon could mean the same, or something else entirely. You need to hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see what Dropbox is reporting.
The Bad Files Check page is currently down. Dropbox is aware and working on the issue. There is no ETA at this time.
