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Kat6's avatar
Kat6
Helpful | Level 6
4 years ago

Video .mov Files transfer as Jpegs

I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina).  They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
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  • Kat6's avatar
    Kat6
    4 years ago

    Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

Kat6's avatar
Kat6
Helpful | Level 6

Hi Jeff, I just tried something for my Mac.  I uninstalled Dropbox and reinstalled, and re-linked my Dropbox folder in Finder.  From there I was able to synch and move the movies into the Dropbox folder, and now they're properly at Dropbox.  I'm still not sure what to do about the iPad photos, so maybe you can help with that?  

Kat6's avatar
Kat6
Helpful | Level 6
4 years ago

Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for the update, Kat6, if you need any further assistance, please let me know.

    Enjoy your week ahead!
    • bigbrad54's avatar
      bigbrad54
      Explorer | Level 3
      3 years ago

      I just tried uploading a video file (.mov) from my iPhone 13 using the Dropbox app and it also transferred as a jpeg.  How do you fix that?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey bigbrad54, sorry to hear about this.

         

        Could you please let us know the exact steps you take to do this and if this happens with other files as well or only with this specific one? 

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