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Matt H.40's avatar
Matt H.40
New member | Level 2
7 years ago

Upload Error (server error) - Tried Multiple Browsers

Hi,

 

I've been trying to upload a collection of 15 .mov files and the last 3 files will not upload. 

 

I keep getting an error (shown attached) saying there's an upload error (server error). I have space remaining, I have tried multiple browsers and computers, I have tried to uplaod to different folders within my account, and I have made sure the file is playable and not currupt on my computer. 

 

Can anyone help?

 

Thanks 

Error Messages
Space and storage
Sync
upload
Web
  • Mark's avatar
    Mark
    7 years ago
    Upload it using the desktop software:

    www.dropbox.com/downloading

    Its much more reliable than the website. It will try and download everything to your machine locally so instead of doing a standard install use the Advanced route and use Selective Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi Matt, could you try uploading the files using a different browser?

    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    Let me know how it goes!
    • Matt H.40's avatar
      Matt H.40
      New member | Level 2
      7 years ago

      HI Jay,

       

      Thanks for the repsonse.

       

      I've tried both of these, and still no luck (see attached image).

       

      We have footage we need to get to a clinet.

       

      Any other thoughts?

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        7 years ago
        Upload it using the desktop software:

        www.dropbox.com/downloading

        Its much more reliable than the website. It will try and download everything to your machine locally so instead of doing a standard install use the Advanced route and use Selective Sync

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