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Matt H.40's avatar
Matt H.40
New member | Level 2
7 years ago

Upload Error (server error) - Tried Multiple Browsers

Hi,   I've been trying to upload a collection of 15 .mov files and the last 3 files will not upload.    I keep getting an error (shown attached) saying there's an upload error (server error)....
Error Messages
Space and storage
Sync
upload
Web
  • Mark's avatar
    Mark
    7 years ago
    Upload it using the desktop software:

    www.dropbox.com/downloading

    Its much more reliable than the website. It will try and download everything to your machine locally so instead of doing a standard install use the Advanced route and use Selective Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Matt, could you try uploading the files using a different browser?

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!
Matt H.40's avatar
Matt H.40
New member | Level 2
7 years ago

HI Jay,

 

Thanks for the repsonse.

 

I've tried both of these, and still no luck (see attached image).

 

We have footage we need to get to a clinet.

 

Any other thoughts?

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    Upload it using the desktop software:

    www.dropbox.com/downloading

    Its much more reliable than the website. It will try and download everything to your machine locally so instead of doing a standard install use the Advanced route and use Selective Sync
    • Krys1's avatar
      Krys1
      New member | Level 2
      7 years ago
      Did any of these work for you Jay?
      I’m having the same issue. Tried using the app as well but no luck.

      Needed to get this to a client yesterday smh.
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Krys1, if you place the file inside your Dropbox folder, it should sync online, regardless of the filesize. Are you getting any error messages when you’re placing the file inside Dropbox on your desktop by any chance? 
         
        Please keep us updated here, so as to further advise on next steps! 

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