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Julia77's avatar
Julia77
Explorer | Level 4
3 years ago

"This preference change link is for another account"

Dear Dropbox support,   I am experiencing a weird problem: I don't work for my former employer anymore and they gave me access to a couple of folders to my private mail adress before I joined the...
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  • Walter's avatar
    Walter
    3 years ago

    Hey Julia77, sorry to jump in here. 

     

    Can you please take a look at your account's settings online and let us know if it's an exact match to the email address you're receiving those emails?

     

    Also, in your screenshot it seems that you're navigating your Recents page. Could you check your sharing tab on this page as well?

     

    On a side note, have you tried clearing your browser's cache or another browser at all since you first noticed this?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Julia77, I'd be happy to help! 

 

When you try to unsubscribe from receiving the notifications, do you get the error message that you mentioned? Can you send me a screenshot of the error message, please? 

 

You mentioned there are no shared folders or files anymore, can I ask if you see any content, when checking into your account's sharing tab? If you do, can you try following these steps (if you haven't already) and let me know if you come across any error messages? 

 

Thanks a bunch! 

Julia77's avatar
Julia77
Explorer | Level 4
3 years ago

Hi Megan,

 

Thanks for your answer. In the sharing tab there is only one shared folder called "Familisch" which one of my family members shared with me. So I cannot take the steps that are mentions in the post.

 

TRC Group is my former employer.

 

Regards
Julia

     

  • Julia77's avatar
    Julia77
    Explorer | Level 4
    3 years ago

    Megan 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Julia77, sorry to jump in here. 

       

      Can you please take a look at your account's settings online and let us know if it's an exact match to the email address you're receiving those emails?

       

      Also, in your screenshot it seems that you're navigating your Recents page. Could you check your sharing tab on this page as well?

       

      On a side note, have you tried clearing your browser's cache or another browser at all since you first noticed this?

      • Julia77's avatar
        Julia77
        Explorer | Level 4
        3 years ago

        HI Walter ,

         

        I tried it now with Safari Browser and it worked! 🙂

         

        Many thanks,

        Julia

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