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Forum Discussion

frediedidier's avatar
frediedidier
Explorer | Level 3
7 months ago

Syncing problem on macbook

Hello, a few weeks ago I decided to remove two large folders of my Macbook. Therefore, I went to the selective syncing thing and pressed update in order to delete these folders. The thing is that it ...
Desktop
Sync
  • Walter's avatar
    Walter
    7 months ago

    Could you update to the latest version from this page directly and let me know how it goes frediedidier 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there frediedidier - sorry to hear about your syncing issue. 

 

Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your menu bar at the moment?

 

This will help us assist further. 

frediedidier's avatar
frediedidier
Explorer | Level 3
7 months ago

My MacOS is Ventura 13.2.1 and what I found here about the Dropbox is v197.4.7629

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Could you update to the latest version from this page directly and let me know how it goes frediedidier 

    • frediedidier's avatar
      frediedidier
      Explorer | Level 3
      7 months ago

      I should uninstall my current version and download the Standard Installer or Offline Installer (Apple Silicon)?

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        No need to uninstall frediedidier - just download and install from the page I linked to in my previous response. 

         

        Note that you can choose either of the installers. 

         

        Let me know of any updates!

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