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frediedidier's avatar
frediedidier
Explorer | Level 3
7 months ago

Syncing problem on macbook

Hello, a few weeks ago I decided to remove two large folders of my Macbook. Therefore, I went to the selective syncing thing and pressed update in order to delete these folders. The thing is that it was syncing until today (the number of files syncing was kind of frozen) when I gave up and excluded the folders to the trash and deleted them. However, even after this, the dropbox is still saying it is syncing. I just want to solve this issue immediately because it is giving me headaches. I tried to uninstall and install dropbox again and still is not working. Please help me

Desktop
Sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi there frediedidier - sorry to hear about your syncing issue. 

     

    Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your menu bar at the moment?

     

    This will help us assist further. 

    • frediedidier's avatar
      frediedidier
      Explorer | Level 3
      7 months ago

      My MacOS is Ventura 13.2.1 and what I found here about the Dropbox is v197.4.7629

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