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Mebius's avatar
Mebius
Explorer | Level 4
2 years ago

sync icons are missing

I use Dropbox on iPhone and 2 PC's: Surface and HP all-in-one.

Synchronisation goes fine on all three however:

On the Surface all files and folders show sync icons.

On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well.

Who can give the key to solve this problem?

  • Hello from me as well, Mebius! I’m glad to hear you figured this out. 

     

    From what I know, this is the limit for the overlay icons, as well, and it can’t be increased. However, since this is something regarding the Windows OS, I’d recommend having a look with Microsoft, in case there’s a workaround or something else they can suggest.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Mebius wrote:

    On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well.


    Have you reinstalled the Dropbox application yet?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Mebius, I hope you're doing well! 

         

        Could you let me know the app's version, and syncing status on the device that you can't see the icons on? Have you tried restarting your device at all?

         

        Keep me posted! 

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