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dejanDB's avatar
dejanDB
Helpful | Level 6
2 years ago

Suspended public links

Hello, i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic. I read all about i...
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  • Walter's avatar
    Walter
    2 years ago

    I'm  sorry for the late reply dejanDB; are you still  having issues with this?

DavidGilad's avatar
DavidGilad
Explorer | Level 4

Like the title says, I received notice that my public links were suspended due to excessive bandwidth use. I upgraded to Advanced (yes, I actually purchased it, I didn't just go with the free trial) but the links are still suspended. The email notifying me of the suspension even encouraged me to upgrade my account and provided a link for it, so you'd think that upgrading would automatically cancel the suspension. What gives?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey DavidGilad, thanks for letting us know about this! 

 

Is it okay if I reach out via email, in order for us to have a look? I might need to check some account-specific details, hence the email. 

 

Let me know! 

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