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dejanDB's avatar
dejanDB
Helpful | Level 6
2 years ago

Suspended public links

Hello, i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic. I read all about i...
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  • Walter's avatar
    Walter
    2 years ago

    I'm  sorry for the late reply dejanDB; are you still  having issues with this?

DavidGilad's avatar
DavidGilad
Explorer | Level 4
10 months ago

Like the title says, I received notice that my public links were suspended due to excessive bandwidth use. I upgraded to Advanced (yes, I actually purchased it, I didn't just go with the free trial) but the links are still suspended. The email notifying me of the suspension even encouraged me to upgrade my account and provided a link for it, so you'd think that upgrading would automatically cancel the suspension. What gives?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey DavidGilad, thanks for letting us know about this! 

     

    Is it okay if I reach out via email, in order for us to have a look? I might need to check some account-specific details, hence the email. 

     

    Let me know! 

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