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Forum Discussion

MimiB's avatar
MimiB
Helpful | Level 6
6 years ago

Smart Sync options are missing on my context menu

I have scoured the forums for help. There is no "Smart Sync" Option when I right click on a folder on my business dropbox. I used to have the option, it disappeared 2 days ago.  Pertinent info - Win...
Desktop
Sync
  • MimiB's avatar
    MimiB
    6 years ago

    Yes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe. 

wml's avatar
wml
Explorer | Level 4

This worked for me. If you have trouble completely deleting Dropbox.app from your Mac, go to Applications and open Package Contents. Click on the folder and trash the Plugins folder. After doing this, you should be able to delete Dropbox from your computer.

UPDATE: Once my local files got reindexed, the Smart Sync option again disappeared from my context menu. I waited several days because of the issues with High Sierra operating system on Mac, but it was still missing. I looked in my DropBox app, Preferences (General), and saw that it said Dropbox Smart Sync was not enabled. I clicked to enable it. The link appeared to be inactive, but it worked. The message disappeared from Preferences and the Smart Sync option is now visible on my top level folder context menus.

rowbear97's avatar
rowbear97
New member | Level 2
6 years ago

I was expereincing the same issue as stated with the Windows user in this string but running a Mac using Mojave version 10.14.5 (18F132). I used CleanMyMac X to remove the desktop app and reinstall fixing the issue.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey peeps, thanks for letting us know what did the trick for you - awesome work on the troubleshooting! :sunglasses:

    If there's anything we can help with or if you have questions, please don't hesitate to give us a shout. Cheers! 

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