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sydneyrei's avatar
sydneyrei
New member | Level 2
7 years ago

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!   ...
Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
KarinLomes's avatar
KarinLomes
New member | Level 2

All my files have green ticks and it says up to date. But still the smart sync option does not show. I have Dropbox Plus.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Could you let me know if you've opted into using it first KarinLomes?

To do this, please go to your desktop app's preferences and navigate to the 'Sync' tab. Do you see the option to enable Smart Sync there?

Let me know what you find!

  • KarinLomes's avatar
    KarinLomes
    New member | Level 2
    6 years ago

    That's it! It says it isn't enabled. But nothing happens when I click enable.

    Thanks so much for the help!

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