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sydneyrei's avatar
sydneyrei
New member | Level 2
7 years ago

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!   ...
Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
 
Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
  • vipbrands's avatar
    vipbrands
    New member | Level 2
    6 years ago

    hello I have the same problem no smartsync option when I right click-

    there are green ticks dropbox is up to date and i have rebooted sevral times  outlook 365

    what can I do

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hi vipbrands, only Dropbox Professional or Business plans plans offer Smart Sync. Could you check on this page to see if you’re on one of these plans?
       
      Thanks in advance!
      • swillison's avatar
        swillison
        New member | Level 2
        6 years ago

        Hi Jay:

         

        I have been added to a dropbox business plan.

        I do not have the smart sync option.

        I have rebooted my computer as indicated above, I still do not have the option.

        Help.

        Thanks.

        Sabrina

  • KarinLomes's avatar
    KarinLomes
    New member | Level 2
    6 years ago

    All my files have green ticks and it says up to date. But still the smart sync option does not show. I have Dropbox Plus.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Could you let me know if you've opted into using it first KarinLomes?

      To do this, please go to your desktop app's preferences and navigate to the 'Sync' tab. Do you see the option to enable Smart Sync there?

      Let me know what you find!

      • KarinLomes's avatar
        KarinLomes
        New member | Level 2
        6 years ago

        That's it! It says it isn't enabled. But nothing happens when I click enable.

        Thanks so much for the help!

  • sydneyrei's avatar
    sydneyrei
    New member | Level 2
    7 years ago

    Thanks for the quick reply Jay.

    The problem has been solved, restarted my computer twice and then it was working again. Strange but everything is A ok now.

     

    THanks again!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for getting back to me! If you just upgraded to a plan with Smart Sync, usually a reboot is needed for the desktop app to register the change and provide those options.
       
      If this wasn’t the case in your instance, then it might have been a gremlin in the machine, and rebooting scared it away!

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