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traceylees's avatar
traceylees
New member | Level 2
2 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
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C A Photo's avatar
C A Photo
New member | Level 2

I am having the same issue with my DropBox app and it’s been going on for a month or more. Is there any resolution in sight?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear this, C A Photo. Can we log a ticket for you instead, and look into this internally?

  • C A Photo's avatar
    C A Photo
    New member | Level 2
    2 years ago
    That would be great. Do you need any additional information?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Not at all, C A Photo! Please reply to my email, and we'll take it from there.

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