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Forum Discussion

sanimation's avatar
sanimation
Explorer | Level 3
10 months ago

Shared folders not visible on computer after update

Hello, I have a premium Dropbox account. The architecture of our Dropbox is as follows: S |_ A |_ B |_ C etc. S is a team folder. Members of S can see all the folders in S on their computers....
Desktop
dropbox business
Shared Folders
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our forum today, sanimation! Let’s look into this.

 

First off, can you clarify what system update you’re referring to exactly? That’ll help me understand how this affected the syncing of your folders.

 

Have you checked your team selective sync settings, and everything’s set to sync locally there? 

 

Finally, I’d like any ticket numbers you may have from our support team, to go through them, as well. 

 

Let me know, when you’ve got more updates.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for that, sanimation! Can you send me the name of a folder that doesn't sync locally?

     

    Besides that, I’d like you to open your desktop app preferences, and send me a screenshot of what you see on the Sync tab.

    • sanimation's avatar
      sanimation
      Explorer | Level 3
      10 months ago

      The name of the folder is ZZ - TEST

      The screenshot of the Sync tab :

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Perfect! Now, I can see that the default option for new files/folders is to sync as online-only, so your settings seem alright. 

         

        The “ZZ - TEST” folder you sent me, is it absent from your desktop app, or only from the apps of other members? 

         

        If you can’t see it either, I’d like you to open your selective sync preferences (as shown in your Sync tab), and send me a screenshot of how this folder appears in the list). 

         

        Besides that, I’d like the app version and syncing status of your Dropbox app, please.

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