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griler's avatar
griler
New member | Level 2
7 days ago

Shared folders missing only in File Explorer on Windows, why?

I am struggling to see shared files on my PC at work.  They show up on dropbox.com, my phone and mac at home.  I have double checked the file names to be sure there are no "disallowed" characters.  I...
Desktop
Share
Shared Folders
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi griler, thanks for messaging the Community.

 

As Rich mentioned, in the majority of cases, this is usually due to incompatible characters for Windows, namely : and | or even a space after the end of the folder name.

 

Aside from that, could you check your selective sync settings on the Windows machine to ensure that it isn't unchecked there?

 

Keep me updated with any progress!

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