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Forum Discussion
Shared folder that was deleted by an outside 3rd party
First, I tried to contact tech support for Dropbox and was informed there are no phone numbers. Clearly that is not true so I am hoping someone in the community can help me.
I have/had a share...
isolutions4u wrote:
First, I tried to contact tech support for Dropbox and was informed there are no phone numbers. Clearly that is not true so I am hoping someone in the community can help me.
That is true, actually. There are no phone numbers for Support. Dropbox Business accounts have access to phone support but it's handled via a callback initiated through their admin console. There is no number to call. If you see a phone number posted online somewhere, it's either for the Sales team who won't handle support, or it's a fake support company claiming to be Dropbox (or HP, Dell, Microsoft, etc.).
When they deleted her from their folders, they also deleted her from dropbox. When I look into the folder I created and shared with this employee, it shows them as "deleted".She likely wasn't invited to a shared folder from the other company. Instead, she was probably invited to join the other company's team Dropbox account. By accepting, she merged her account into theirs, using one of their licenses and effectively making them the owner of her account. When a team admin removes someone from the team, the account is deleted along with anything in it.
When I try to send them a new invite, they are not receiving the invitation and I cannot add them.Because the account no longer exists.
1. How can another outside entity delete a contact in a folder I own?They didn't delete someone from your folder. They deleted her entire account, and since they were (technically) the owner of the account, they're able to do that.
2. If the other entity was able to delete the employee from a folder I own and created, could they have had access to its contents?Direct access, as in other team members being able to directly open the folder, not likely, but a team admin has the ability to sign in as any account on the team and view all files in the account. If they did this, then yes, they could have accessed the content of the folder.
You might want to let your employee know that she needs to contact the team admin of that other company and ask them to restore her account, and then have convert it to an individual account. This would restore the account back to her as a separate account, not joined to any team. She needs to act quickly because the team admin only has seven days from when it was deleted before it can no longer be restored. Only the team admin for the other account is able to do this for her.
Rich
Super User II
Super User II
isolutions4u wrote:
First, I tried to contact tech support for Dropbox and was informed there are no phone numbers. Clearly that is not true so I am hoping someone in the community can help me.
That is true, actually. There are no phone numbers for Support. Dropbox Business accounts have access to phone support but it's handled via a callback initiated through their admin console. There is no number to call. If you see a phone number posted online somewhere, it's either for the Sales team who won't handle support, or it's a fake support company claiming to be Dropbox (or HP, Dell, Microsoft, etc.).
When they deleted her from their folders, they also deleted her from dropbox. When I look into the folder I created and shared with this employee, it shows them as "deleted".
She likely wasn't invited to a shared folder from the other company. Instead, she was probably invited to join the other company's team Dropbox account. By accepting, she merged her account into theirs, using one of their licenses and effectively making them the owner of her account. When a team admin removes someone from the team, the account is deleted along with anything in it.
When I try to send them a new invite, they are not receiving the invitation and I cannot add them.
Because the account no longer exists.
1. How can another outside entity delete a contact in a folder I own?
They didn't delete someone from your folder. They deleted her entire account, and since they were (technically) the owner of the account, they're able to do that.
2. If the other entity was able to delete the employee from a folder I own and created, could they have had access to its contents?
Direct access, as in other team members being able to directly open the folder, not likely, but a team admin has the ability to sign in as any account on the team and view all files in the account. If they did this, then yes, they could have accessed the content of the folder.
You might want to let your employee know that she needs to contact the team admin of that other company and ask them to restore her account, and then have convert it to an individual account. This would restore the account back to her as a separate account, not joined to any team. She needs to act quickly because the team admin only has seven days from when it was deleted before it can no longer be restored. Only the team admin for the other account is able to do this for her.
Thank you for your reply. I truly appreciate it.
