We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tim2111's avatar
tim2111
New member | Level 2
2 years ago

Shared folder not syncing.. HELP

Hey all... done this a million times, client shares their folders with me and they auto sync to my Windows dropbox app, so i can work locally.    However, it's not working this time. No matter wh...
Desktop
Share
Shared Folders
Sync
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi tim2111, thanks for bringing this to our attention.

     

    Just to confirm, is the folder visible and added to your account on the Dropbox site, but not on your Windows computer?

     

    Does the folder name contain any incompatible characters for Windows, such as a | or : symbol?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi tim2111, thanks for bringing this to our attention.

 

Just to confirm, is the folder visible and added to your account on the Dropbox site, but not on your Windows computer?

 

Does the folder name contain any incompatible characters for Windows, such as a | or : symbol?

 

This will help me to assist further!

  • tim2111's avatar
    tim2111
    New member | Level 2
    2 years ago

    Yes Jay - Thanks for the response - Yes, the indeed has an '|'. 

    If this is removed from the folder name, will it sync ok?

    I'll get my client to edit now.  

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      That's correct, although, the client doesn't have to edit it, only you do, and it'll sync fine. Changing it to a - would work.

       

      Bear in mind that even if they change it, it wont change on your end. For you to see the change, they need to fully unshare the folder, and then reshare it to you.

      • tim2111's avatar
        tim2111
        New member | Level 2
        2 years ago

        Thanks Jay - she changed the name, but it still take me to the same folder with the old name. 

        I've asked to: 1, unshare, 2, rename and then 3, reshare!

         

        Thanks again

        TC

  • CG16's avatar
    CG16
    New member | Level 2
    2 years ago

    The folder is visible on the account but not in the computer

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi CG16, let's jump right into this! 

       

      If I understand your situation at the moment, it seems that you have a folder that's visible online, but not on the desktop app.

       

      Can you check your app's version, along with its syncing status, and let me know what it reports please? We need to make sure the app is running & updating properly. 

       

      Keep me posted!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!