We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

LAA-24's avatar
LAA-24
New member | Level 2
6 months ago

One user can't update files in a shared folder, why?

I have a folder that I’ve shared with 16 persons. All of them have edit permission and all can read. BUT one of the members cannot update the file. I can see that he accesses the file and it is stated that he has updated the file but his result is not saved. What can be the problem?

We are using Dropbox on Windows, desktop.

Edit
Share
Shared Folders
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi LAA-24, thanks for bringing this to our attention.

     

    Just to be 100% certain, are they attempting to edit the file on the Dropbox site directly, via the mobile app or the desktop machine?

     

    This will help me to assist further!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!