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mhabach's avatar
mhabach
New member | Level 2
9 months ago

My sharing activity has been suspended

Hi

I have received the following message trying to share. "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

How do you resolve this. I haven't done anything in the list of terms that says will cause this.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for reaching out to us, mhabach.

     

    Since this is an account specific issue, can we send you an email to investigate further?

     

    Let me know!

    • mhabach's avatar
      mhabach
      New member | Level 2
      9 months ago
      Sure you can email me
      Do you have my addresses?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Absolutely, mhabach, we got it and I just emailed you, so I'll see you there!

  • KFit's avatar
    KFit
    Explorer | Level 3
    8 months ago

    Hoping someone can help. I've been getting this message when trying to share files: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
    I have no clue why.

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi KFit, let's see what we can find together on this!

       

      Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

       

      Have you recently shared a link which could have been downloaded many times, or to a large file?

       

      This will help me to assist further!

      • KFit's avatar
        KFit
        Explorer | Level 3
        8 months ago

        I have not been able to share for some time. I've been trying to share from my dropbox for months now. 

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