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Forum Discussion
My Mac desktop app no longer syncs to my Dropbox account online.
Hi all
I'm sure this has come up many times before but I can't find an answer. Folders/files which I have created on my Mac have not been syncing to my online Dropbox account since April 2024 ...
Nancy
Dropbox Staff
Dropbox StaffHi andymadden! Welcome to our forum.
Before taking any actions on your Dropbox app, can you clarify its syncing status and app version?
Other than that, I’d like you to compare the email address you see here with the one you see under the Account tab of your app preferences and let me know if they’re the exact same.
Keep me posted for any updates.
I guess I could delete the Dropbox account linked to the gmail address? As I say, there's nothing in it and I should then be able to login with the original username and password...which I have.
- Hannah
Hey andymadden, thanks for this info.
Firstly, to see the Dropbox app version, you'll need to hover over the Dropbox icon in the computer's menu bar.
Before you take any actions on the app or the new account linked to it, I would definitely suggest keeping a copy of the files that you're not able to access on your computer (or online), just to make sure we don't lose anything.
Once that's done, you could try unlinking the computer from the new account; do you have login access to that new account?
If so, you can go to the security page and click on the trash can next to the computer name.
This should disconnect the computer from that account and the app should then allow you to login with the correct account.
Let me know how that goes.
AbhishekDBXDropbox Engineer
Hi Andy,
Thanks for the context - just to summarize what I'm hearing, it seems like Dropbox sync-ing is operating fine but the problem is that the account active on your wife's laptop isn't the account she has the Plus subscription in, and when you tried to log out and log back in, you got logged back into this account.
Let's call Plus account as your main account where you want files stored and synced.
Let's call Basic account as the second account you are currently logged into.
If you're confident there's nothing in the Plus account, I'd recommend doing the following to get the data in the right account syncing back.1. Signing into the Dropbox app redirects you to a web browser - you might be logged into the Basic account in the browser. Go to dropbox.com on your browser and log out from the basic account there. Then login in there using the Plus account - once logged in you can confirm which account this is.
2. Go to the Dropbox app on your laptop and logout (Click the menubar icon for Dropbox -> Click on the profile icon in the top right -> Preferences -> Accounts -> Logout).
3. Now click login to go through the login flow and ensure you log in using the Plus account here. This should setup Dropbox account as syncing again.
4. Go to the folder(s) that you want synced to your account, and move those over into the Dropbox folder. You can click on the Dropbox Menubar/Tray icon and click the folder icon to open the actual folder for your Dropbox folder.
5. You can drag this folder to the saved favorites in Finder to have a quick link.
