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Forum Discussion

katie63's avatar
katie63
Explorer | Level 3
17 days ago

My desktop app isn't syncing today.

Dropbox was syncing automatically yesterday. Today, it is not.  I do not see an option to "refresh".  As usual, the help instructions don't work because the options don't exist. https://help.dropb...
Desktop
Sync
upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey katie63, let's jump right into this! 

 

Would you mind clarifying your current OS, along with the Dropbox version you're using? 

 

Also, from the Help Center article you provided above, can you check the app's current syncing status, and let me know more? 

 

Keep me posted, and we'll take it from there! 

katie63's avatar
katie63
Explorer | Level 3
17 days ago

Windows 10 Pro

Dropbox v 210.4.4854

This does not make sense; from the Help Center article you provided above, can you check the app's current syncing status

 

Dropbox is still not syncing automatically with my desktop folder

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Hey katie63, thanks for the info! 


    Do you see a little Dropbox icon next to your WiFi on your task bar? If so, would you mind hovering your mouse there and letting me know the app's status right now? 


    Also, we have a new stable build out at the moment. Can you update your app, and let me know how it goes? 

    • katie63's avatar
      katie63
      Explorer | Level 3
      17 days ago

      Thanks, but there is no Dropbox icon on the taskbar. 

      Is the Share Build a beta?  Hesitant to download any version with more bugs than I have now. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        17 days ago
        katie63 wrote:

        Thanks, but there is no Dropbox icon on the taskbar. 

        Dropbox isnt running then and as such cannot sync - because the app is closed 🙂

         

        Either reopen it or reinstall via www.dropbox.com/downloading

    • katie63's avatar
      katie63
      Explorer | Level 3
      17 days ago

      Also, the link for Stable Build didn't have an app to download. It was just a page of community rules. 

      It was syncing 12 hours ago. I don't think I need a new app.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      17 days ago

      Hey katie63, whoops sorry for this!

       

      I reinstated the link in my previous response. You should be able to click there, and find our latest stable version.

       

      If you're not able to locate your little Dropbox icon, then you'd need to reinstall the app. Don't worry though! 

       

      That won't sync your files anew. It'll simply re-establish the connection of our app. 

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