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ddtucker's avatar
ddtucker
Explorer | Level 3
2 years ago

Moving pics to sales platforms

From a library of photos taken with phone and loaded to desktop, we transfer edited pics to different sales platforms.

Lately, some of the pics show up on the platforms turned sideways or upside down and no amount of turning them into the correct position seems to work.  Any idea what's causing that kind of problem?

Thanks for any help -

 

Desktop
Third Party Integrations
  • Rich's avatar
    Rich
    2 years ago
    ddtucker wrote:

    Lately, some of the pics show up on the platforms turned sideways or upside down and no amount of turning them into the correct position seems to work.

    A photo's orientation is set by the device that takes the photo and that information is stored in the photo's EXIF data. Dropbox doesn't control this. It's up to the platform displaying the photo to read that data to see how a photo should be rotated.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    ddtucker wrote:

    Lately, some of the pics show up on the platforms turned sideways or upside down and no amount of turning them into the correct position seems to work.

    A photo's orientation is set by the device that takes the photo and that information is stored in the photo's EXIF data. Dropbox doesn't control this. It's up to the platform displaying the photo to read that data to see how a photo should be rotated.

    • ddtucker's avatar
      ddtucker
      Explorer | Level 3
      2 years ago

      Thanks very much - haven't been doing any editing on the camera - editing orientation, color, etc. after photo is transferred to desktop - will edit orientation on the camera before transferring.

       

      Thanks again.

      • ddtucker's avatar
        ddtucker
        Explorer | Level 3
        2 years ago

        Rich, you should already have received my earlier thanks, but if not...have been editing photos on desktop - tried editing on the camera for orientation and it worked! Thanks very much -

         

        Donna Tucker

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