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Forum Discussion

alderking's avatar
alderking
Helpful | Level 5
6 years ago

Missing finder Smart Sync icons

This morning for some reason all the Smart Sync icons in finder windows have disappeared. Syncing is still functional, but the icons are gone. I've restarted, re-installed the app, toggled "enable Fi...
Desktop
Sync
  • Creative Soul's avatar
    Creative Soul
    4 years ago

    Okay I just relaunched the Finder and all my icons appeared again. I don't think the issue is DropBox... the issue is with Finder.  Sometimes toggling the view at the top of the window works (icons / list / columns)... it seems as though Finder needs 'refreshing' to see the icons.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear that, alderking. 

Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu? 

Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?

Thanks in advance!

alderking's avatar
alderking
Helpful | Level 5
6 years ago

Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu? 

Path is correct.


 

Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?

Dropbox says it is up to date (see above) and shows the current version (I downloaded and reinstalled the current stable release just to be sure, but still no icons....)

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for the additional details and for the screenshots, alderking. 
     
    Just to ensure troubleshooting, have you also tried out the following:
    1. Click on the Dropbox icon from your Desktop and quit the app.
    2. Open your Activity Monitor from your Mac Utilities folder.
    3. Force quit out of the instances of the Dropbox app that are running by searching for Dropbox in the search bar, then clicking on the x (force quit icon on the top left).
    4. Re-start Dropbox from the apps folder by double-clicking on the Dropbox app.
    5. Click on the Apple icon in the top left of your screen.
    6. Click on force quit.
    7. Relaunch the finder.
    If you’re still experiencing trouble with this, I’d recommend moving this discussion to email, where I can contact you directly to your email address associated with your Forum profile. 
     
    Let me know how it goes!
    • alderking's avatar
      alderking
      Helpful | Level 5
      6 years ago

      Went through all the steps as instructed -- no change. (There were no extra instances of Dropbox running in Activity Monitor).

      To be clear, Dropbox IS syncing -- it just isn't displaying any icons in finder windows, so I don't know what has synced and what hasn't.

      Yes, let's please move this to email if you would be so kind.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for confirming this, alderking!

        I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. 

        Cheers!

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