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Forum Discussion
Missing files and file contents after restoring my Dropbox to a new computer
I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered that 4 month's of data (files and some contents in Excel files) gone missing! As if Dropbox has rolled back the contents of my account by 4 months.
I tried going back to the Time Machine to see if I can access the missing files in Dropbox but to no avail. The Time Machine backup of Dropbox is just a shortcut! No Dropbox files were backed-up.
Has anybody experienced what I am encountering?
- Hannah
Dropbox Staff
Hi there, gokenchung, and thanks for reaching out to us.
Before restoring your Dropbox through the Time Machine rollback, can you confirm that the updates you had made to your files were actually synced to your Dropbox account?
If they were in fact synced, you should be able to find the newest versions of your files in their version history.
Can you take a look and let me know what you find?
Hello Hannah, I've always thought file syncing between Dropbox cloud and my desktop is automatic because I never had to sync it manually. Please let me know where to find "version history" in Dropbox's interface. Thank you.
Ken
- Hannah
Sometimes issues may come up with syncing, like connection issues etc., so that might be the case here.
You can find the steps to look through a file's version history and restore an older version here:
https://help.dropbox.com/delete-restore/recover-older-versions
