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Forum Discussion
Macbook Pro sync errors only on WiFi - it works when connected to a different computer's WiFi
Running v202.4.5551 on 2 Macbook pros and 2 iMacs; longtime user with no problems until now. One of the Macbook pros is new (an M1) and is unable to complete sync after desktop app installation. I...
Hannah
Dropbox Staff
Dropbox StaffHey gbarsh, thanks for reaching out to the Dropbox Community.
It does sound like a pretty strange issue.
You mentioned that you reached out to our support team; can you please give us the ticket number, so we can take a look at the communication?
Of course, the thread will remain open for other users to comment on, in case someone has had a similar experience.
Thanks!
It's ticket #23949307 which is still open.
In the interim I have been able to partially solve the problem by transferring the files (~280 Gb worth) directly to the new laptop and letting dropbox re-index them. For the last several days, small changes to files have been syncing correctly.
I will let things go for another day or two and then close the ticket.
Not sure what the problem was but glad that it seems to have solved itself.
Thank you.
