You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dsuisman's avatar
dsuisman
Helpful | Level 6
12 months ago

MacBook Air won't sync

Recently, my MacBook Air stopped syncing. The dropdown from the menu bar says Syncing... but: 1) it doesn't show the number of files it's syncing, as it usually does, and 2) it's NOT syncing (i.e., t...
Desktop
Mac
Sync
  • dsuisman's avatar
    dsuisman
    12 months ago

    I went to Preferences > Accounts and signed out of my Dropbox account. Then I relaunched the Dropbox desktop app and it *looks* like it's now syncing. I'll let you know if the problem persists but it appears fixed.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey dsuisman, thanks for the additional info and the screenshots and sorry to see you're having the same issue, cya2.

 

Can you both please try the steps listed in this post, to see if they help?

dsuisman's avatar
dsuisman
Helpful | Level 6
12 months ago

I went to Preferences > Accounts and signed out of my Dropbox account. Then I relaunched the Dropbox desktop app and it *looks* like it's now syncing. I'll let you know if the problem persists but it appears fixed.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Happy to hear that, dsuisman!

     

    If the issue does return, make sure to let us know.

  • cya2's avatar
    cya2
    Explorer | Level 3
    12 months ago

    I followed your steps and it fixed! Thanks for sharing

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!