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Capatex's avatar
Capatex
Helpful | Level 5
5 years ago

Linux Dropbox: fatal python exception

Hi everybody, I am new to linux, taking over responsibilty due to a colleague leaving and im very lost. Yesterday, I checked the drobox status on the terminal and it was stuck on dropbox upgrading....
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  • Здравко's avatar
    Здравко
    5 years ago

    Hi everyone,

    On this thread different troubles are posted! Most of them are related to missing library assignment declaration (library package in fact). For Ubuntu and other debian derived packaging systems, package name is "libatomic1". For RPM based - "libatomic". Workaround to this Dropbox developers fault could be installing the corresponding package by hands. For example, installation command, in Ubuntu, is:

    sudo apt-get install libatomic1

    On other systems, equivalent commands could be used.

    Hope this helps. :wink:

    PS: On Fedora usable command is:

    sudo dnf install libatomic
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hey Ross Capatex! Thanks for joining.

We have a lot of Linux users in Community. I am not one of them, but I can help! :laughing: I will need a screenshot of the error reported to do so. 

Also, please let me know the version of Dropbox you have installed there. 

Looking forward to seeing the error! 

laurocesar's avatar
laurocesar
New member | Level 2
5 years ago

This is the installation log in an ubuntu xenial:

Downloading Dropbox v85.4.155...
######################################################################## 100.0%
Installing new version...
Dropbox updated to v85.4.155
Starting dropboxd (85.4.155)...
dropbox: locating interpreter
!! dropbox: failed to create log file (Permission denied)!
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox'
dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155'
dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 8, in <module>
  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>
  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>
  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>
  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>
  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>
  File "dropbox/client/configuration/manager.pyc", line 45, in <module>
  File "dropbox/client/configuration/utils.pyc", line 18, in <module>
  File "dropbox/client/autorestart.pyc", line 33, in <module>
  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>
  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>
  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>
  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>
  File "apex/__init__.pyc", line 6, in <module>
  File "<_bootstrap_overrides>", line 153, in load_module
ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 8, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', '  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', '  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', '  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', '  File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', '  File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', '  File "dropbox/client/autorestart.pyc", line 33, in <module>\n', '  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', '  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', '  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', '  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', '  File "apex/__init__.pyc", line 6, in <module>\n', '  File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3)
Checking for latest Dropbox version...
Latest   : 85.4.155
Installed: 85.4.155
Dropbox is up-to-date
Starting dropboxd (85.4.155)...
dropbox: locating interpreter
!! dropbox: failed to create log file (Permission denied)!
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox'
dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155'
dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 8, in <module>
  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>
  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>
  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>
  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>
  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>
  File "dropbox/client/configuration/manager.pyc", line 45, in <module>
  File "dropbox/client/configuration/utils.pyc", line 18, in <module>
  File "dropbox/client/autorestart.pyc", line 33, in <module>
  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>
  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>
  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>
  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>
  File "apex/__init__.pyc", line 6, in <module>
  File "<_bootstrap_overrides>", line 153, in load_module
ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 8, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', '  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', '  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', '  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', '  File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', '  File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', '  File "dropbox/client/autorestart.pyc", line 33, in <module>\n', '  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', '  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', '  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', '  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', '  File "apex/__init__.pyc", line 6, in <module>\n', '  File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3)

 

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    5 years ago

    Hi laurocesar,

    Your issue is something completely different. Did you solve it? There could be two reasons - permission mistake or broken installation (for some reason). You can try fix some possible permission problems using following commands:

    sudo chown -R "$USER" ~/.dropbox*
chmod -R u+rw ~/.dropbox*

    If nothing changes, try full daemon and settings "reset" using:

    rm -rf ~/.dropbox*
dropbox start -i

    Hope this helps to you too. :wink:

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