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Forum Discussion
iPhone videos are not uploading and I can't find the settings to check.
My iPhone is uploading photos I select in the Photos app, but does not upload vieos.
I've seen replies here about this problem saying "If you access your Account tab inside our app, you should ...
Thanks. I’ve been using the same routine for many years: occasionally open the iPhone Photos app, containing recent photos and videos (as well as any older ones I’ve not deleted). I select those I want to upload, choose Dropbox as the option, and specify appropriate Dropbox folders on my Windows PC. The photos are duly uploaded, but as I said the videos are not. This issue has arisen only recently. If it’s relevant, the video files are in MOV format. Also, I can choose Mail instead of Dropbox and the video successfully arrives in my inbox.
Jay
Dropbox Staff
Dropbox StaffHi Terry P., are you able to upload the videos by following these steps?
As I described, that's exactly the method I used, which failed to appear on my PC, with several attempts.
However, the good news is that when I returned about an hour later, it had turned up. Is there any reason why a 160 MB file should be so slow?
BTW, I also noted that I was not getting the progress indication.
- Hannah
Hey Terry P., can you clarify where you're not seeing the progress indication?
Are you talking about the Dropbox mobile app on your phone or the desktop app on your computer?
A screenshot of where you were able to see the progress of your uploads would definitely be very helpful, if you can send us one.
Eh? I’ve covered all those. Please read my posts more carefully before dashing off more questions!
