We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

andr3i's avatar
andr3i
Explorer | Level 4
11 days ago

I'm still unable to share my files, even though 24h have passed.

Hello, I believe I got banned for trying to share a link with contained a malware, as per dropbox. The was not really infected nor had a malware, but based on the articled I have read, I understood...
Error Messages
Share
Shared Links
  • Nancy's avatar
    Nancy
    10 days ago

    Thanks for all the screenshots, andr3i! Can you test this via a different browser as well and let me know if the same issue still persists? 

andr3i's avatar
andr3i
Explorer | Level 4
Seems that the message from the laptop is that I am still a banned user. How can I get unbanned, as it's more then 24 hours.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 days ago

Thanks for all the screenshots, andr3i! Can you test this via a different browser as well and let me know if the same issue still persists? 

  • andr3i's avatar
    andr3i
    Explorer | Level 4
    10 days ago

    Thank you very much. Everything is ok now.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!