We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Lorenzo Vg's avatar
Lorenzo Vg
New member | Level 2
4 months ago

I received a link from a customer but getting a message that the email or password is incorrect

I am not familiar with Dropbox, but I received a link from a customer of mine, but I try to open the file, but I have to log in via my email, but I keep getting the message that the email or password...
Error Messages
Share
  • Здравко's avatar
    Здравко
    4 months ago

    It looks like the link sender has set link password. Just ask the sender to give you that password. If he/she has set such a password by mistake, it may be just removed. That password has nothing to do with your account password.

    Good luck.

Здравко's avatar
Здравко
Legendary | Level 20
4 months ago

It looks like the link sender has set link password. Just ask the sender to give you that password. If he/she has set such a password by mistake, it may be just removed. That password has nothing to do with your account password.

Good luck.

  • Lorenzo Vg's avatar
    Lorenzo Vg
    New member | Level 2
    4 months ago
    thank you for your tips, I will pass it on to my customer, have a nice day

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!