We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

FilipeMello's avatar
FilipeMello
Explorer | Level 4
3 years ago

I lost my files after uninstalling Dropbox

Hi everyone, I uninstalled Dropbox for desktop yesterday. I lost my files after uninstalling Dropbox. It shows inaccessible icons from my files on the computer. My desktop, documents, and download...
Computer Backup
Desktop
Sync
Uninstall
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey FilipeMello, thanks for joining our Community.

It seems you uninstalled the Dropbox application without disabling the backup feature first.

So the best thing to do right now, would be to reinstall Dropbox and then disable backup.

Once backup is turned off, you should be able to uninstall Dropbox and not have any issue.

Let me know how it goes.
FilipeMello's avatar
FilipeMello
Explorer | Level 4
3 years ago

Hi Hannah! 

Thank you for your answer. I reinstalled Dropbox here, but there's nothing here anymore. My files aren't here, except from one folder. There's nothing both local machine and cloud. How can I recover my files, please?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Thanks for updating me on this, Filipe!

    When you reinstalled the Dropbox app, did you sign in to the same account as before?

    Can you also take a look at your deleted files and your events page, to see if you can find anything related to the files you're missing?
    • FilipeMello's avatar
      FilipeMello
      Explorer | Level 4
      3 years ago

      Hey Hannah,

       

      No, I appreciate your work, thank you for keeping in touch. Yes, I logged in to the same account and verified deleted files, but there's nothing there. On the Events page, there are only updates about one file that remains in my Dropbox account. All events about all the other files are not there, it's everything empty. I really need to recover these files. Thank you again for your support!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Of course, Filipe, I'll try my best to help you with this!

        Have you taken a look at your trash/recycle bin? Maybe you'll find them there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!