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chalizay's avatar
chalizay
Explorer | Level 3
6 months ago

I don't see an option to make my files online-only on my Windows desktop app

Hello   I have just installed Dropbox v200.4.7134 on Windows 11 Pro 23H2. I have Dropbox Plus.   In the app preferences there is no Smart Sync option. My drive is smaller than my Dropbox spac...
Desktop
Sync
Windows
  • Jay's avatar
    Jay
    5 months ago

    Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

chalizay's avatar
chalizay
Explorer | Level 3

Thanks for your reply - seems like I have my terms muddled! 

 

I would like to be able to see all of my files and folders but to have them all online only to begin with.

 

There is an option on the Sync tab called How do you want to store new files? which allows you to specify that newly added files are synced to your computer as Online-only, if that's what you're looking for.

I can't see this in my Preferences:

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hope it’s OK to jump in, chalizay. You mentioned previously that you see an option to make your files available offline, but not online-only. 

 

First off, can you try to download this app version instead? 

 

If the option doesn’t appear after that, and your Dropbox app is up to date, I’d like a screenshot of the syncing icons you see next to your files, once you open your local Dropbox folder.

  • chalizay's avatar
    chalizay
    Explorer | Level 3
    6 months ago

    Thanks Nancy - that version is installed but nothing has really changed. Not sure if I should add that this is a company computer with a disproportionately high security set up.

     

    Here's the menu options in my local folder:

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Oh I see, thanks for clarifying. As for the syncing icons, can you tell me if you see any at the moment next to your files or what do they look like? This is what they look like for reference.

      • chalizay's avatar
        chalizay
        Explorer | Level 3
        5 months ago

        I don't have any sync icons appearing at all

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