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Forum Discussion
I can't upload files to Gmail anymore via the mobile app
Hey,
So this happened a while back, and I did find another topic, but I never saw a solution.
Basically, I can't upload anything through my phone from Dropbox to gmail.
Other stuff saved on my phone work fine, but not this, and it's annoying cause I either have to wait to get home to do it, or take screenshots and do it like that.
Is there any solution to this?
- Nancy
Dropbox Staff
Hi AdyShearer! Thanks for posting this on the Community.
Can you send over more details on what happens exactly when trying to import files from your Dropbox account to Gmail? Any screenshots you can send over as visual would be very helpful, too.
Also, can you explain what you mean when saying that you need to go home to do this, or take screenshots instead? Do you mean that you’re not having issues, when connecting to your home network?
Let me know.
It simply says "couldn't attach file".
I can't attach a SS as it's not on the screen for long :))
I mean that, if I'm on my phone, away from home, and I need to send something from Dropbox, I can either SS the thing and then it'll work, which is an extra step, or I have to wait to get home to do it from my laptop.- Nancy
Thanks for clarifying that, AdyShearer! Appreciate it.
When exactly did you notice this issue? Was there an update, right before it occurred?
What if you clear the cache of the Dropbox app, and reinstall it on your mobile device? Does that seem to help at all?
