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AdyShearer's avatar
AdyShearer
Explorer | Level 3
11 months ago

I can't upload files to Gmail anymore via the mobile app

Hey, So this happened a while back, and I did find another topic, but I never saw a solution. Basically, I can't upload anything through my phone from Dropbox to gmail.  Other stuff saved on m...
emails
Mobile
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AdyShearer's avatar
AdyShearer
Explorer | Level 3

It simply says "couldn't attach file". 
I can't attach a SS as it's not on the screen for long :)) 

I mean that, if I'm on my phone, away from home, and I need to send something from Dropbox, I can either SS the thing and then it'll work, which is an extra step, or I have to wait to get home to do it from my laptop.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for clarifying that, AdyShearer! Appreciate it. 

 

When exactly did you notice this issue? Was there an update, right before it occurred? 

 

What if you clear the cache of the Dropbox app, and reinstall it on your mobile device? Does that seem to help at all?

  • AdyShearer's avatar
    AdyShearer
    Explorer | Level 3
    11 months ago

    Hey, sorry, I got distracted and didn't have time. 

    I deleted it from my phone and reinstalled. It even needed a new device when I synced, despite having the same name. 
    But anyway, it still doesn't work, for some reason. 

    As for your question, I only noticed sometime in the summer, but don't remember about updates as they generally occur. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey AdyShearer - sorry to jump in here, but could you walk us through the exact steps you take to do this and send us a screenshot of the last page/screen you can get to? 

       

      Any additional information is more than welcome! 

      • AdyShearer's avatar
        AdyShearer
        Explorer | Level 3
        10 months ago
        Hey,

        So, i went on it again today.
        I have many emails, and my Dropbox is linked with one i don't use much.
        Basically, when i want to attach an item on my other emails, it doesn't work. But for some reason, when i attach it to the one i have an account with, it works.

        Again, this wasn't the case before, i think, last summer.

        I took some screenshots, but i don't see where i can upload them.

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